Privacy Policy — Toronto Plumbing Pros

When you contact us through our website, phone, or chat, we collect the information you voluntarily provide, including:

• Your name
• Phone number
• Email address
• Service address or area
• Type of service requested
• Preferred timeline for service

We also automatically collect certain technical information when you visit our website, including your IP address (anonymized), browser type, pages visited, and time spent on pages.

We use your information to:

• Connect you with a licensed plumbing professional in your area
• Respond to your service inquiry
• Communicate about your service request
• Improve our website and services
• Measure the effectiveness of our advertising

When you submit a service request, your contact information (name, phone, email, service details, and address) is shared with a licensed, insured plumbing provider in your area to fulfill your request. This is the core purpose of our service — connecting homeowners with qualified local professionals.

By submitting your information, you consent to being contacted by our service partner regarding your request.

Key points about how we share data:

• Your information is shared only with one vetted provider for your area
• We do not share your information with multiple contractors simultaneously
• We do not sell your data to data brokers or marketing companies
• Our service partners are contractually required to use your information only to fulfill your service request

We may also share your information when required by law, regulation, or legal process, or to protect the rights, safety, or property of our users or the public.

Our website uses cookies and similar technologies:

Essential Cookies: Required for website functionality. Cannot be disabled.

Analytics: We use Google Analytics (GA4) to understand website usage. Collects anonymized data about pages visited and general location.

Advertising: We use Meta (Facebook/Instagram) Pixel and Google Ads tracking to measure advertising performance. These may collect browsing data to show relevant ads on other platforms.

• Meta Privacy Policy: https://www.facebook.com/privacy/policy/
• Google Privacy Policy: https://policies.google.com/privacy

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Calls to our phone number may be recorded for quality assurance. Call recordings are stored securely and retained for up to 12 months. The phone number displayed on our website uses a call routing service to connect you with available service providers in your area.

We retain your personal information for:

• Service request data (name, phone, email): 24 months
• Call recordings: 12 months
• Chat transcripts: 12 months
• Analytics data: per platform default retention periods

After retention periods, data is permanently deleted. You may request early deletion at any time by contacting us.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correction — request corrections to inaccurate information
• Deletion — request deletion of your information
• Withdraw consent to data processing at any time
• File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca)

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

In accordance with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages with your express consent. Service-related communications (request confirmations, appointment updates, satisfaction surveys) are sent as part of fulfilling your request. Marketing messages require separate opt-in consent and include an unsubscribe option.

We use trusted third-party services to operate our website:

• Cloudflare — hosting and security
• Google Analytics — usage analysis
• Meta Platforms and Google Ads — advertising measurement
• Call routing and tracking services
• Secure form processing services

These providers act under their own privacy policies and are not authorized to use your data for their own marketing purposes.

We implement reasonable security measures to protect your personal information, including encrypted connections (HTTPS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last updated" date.

For privacy inquiries:

• Email: [email protected]
• Phone: (437) 290-0902
• Mail: Toronto Plumbing Pros, Toronto, Ontario, Canada